Live support
Radiva offers the most advanced live support in our industry.
With the live support service, you can get the fastest answer to your questions and continue where you left off, as your previous correspondence can be seen by your sales representatives when you enter the site multiple times.
What to Do with Live Support Service?
• In live support, you communicate with sales personnel who are experts in their fields.
• You can get technical information about the products.
• You can learn the delivery time, warranty information, instant stock status.
• You can get help in choosing a Radiator and Towel Warmer.
• You can request the thermal calculation of your space.
• You can learn about our nearest dealer.
• You can submit your dealership request.
• You can inquire about the shipping status of the product you purchased.
• You can ask us to call you by phone. (Our calls are only made during working hours.)
• You can submit your Complaints and Suggestions.
Your live support correspondence texts are automatically sent to all our company sales representatives and managers via e-mail, and your complaints, suggestions and requests here are handled carefully, even if you do not give notice. These texts are effective in many processes from product development, to increasing service quality and keeping problems to a minimum.
Live Support Working Hours
Weekdays: 08:30 – 23:30
Holidays: 09:00 – 23:00
Live Support Service is provided for 365 days.
The live support bubble is located at the bottom right of your computer screen or mobile device, as soon as you click on the bubble and ask your question, the chat starts and a sales representative from our company answers you.
Even if it is rare, disruptions may occur during the times when the sales representatives are busy, during the work hours or during the shift change. When you do not get a response, please leave your name, phone number and e-mail address in the same window so that we can address you, one of our representatives will contact you as soon as possible.
With the live support service, you can get the fastest answer to your questions and continue where you left off, as your previous correspondence can be seen by your sales representatives when you enter the site multiple times.
What to Do with Live Support Service?
• In live support, you communicate with sales personnel who are experts in their fields.
• You can get technical information about the products.
• You can learn the delivery time, warranty information, instant stock status.
• You can get help in choosing a Radiator and Towel Warmer.
• You can request the thermal calculation of your space.
• You can learn about our nearest dealer.
• You can submit your dealership request.
• You can inquire about the shipping status of the product you purchased.
• You can ask us to call you by phone. (Our calls are only made during working hours.)
• You can submit your Complaints and Suggestions.
Your live support correspondence texts are automatically sent to all our company sales representatives and managers via e-mail, and your complaints, suggestions and requests here are handled carefully, even if you do not give notice. These texts are effective in many processes from product development, to increasing service quality and keeping problems to a minimum.
Live Support Working Hours
Weekdays: 08:30 – 23:30
Holidays: 09:00 – 23:00
Live Support Service is provided for 365 days.
The live support bubble is located at the bottom right of your computer screen or mobile device, as soon as you click on the bubble and ask your question, the chat starts and a sales representative from our company answers you.
Even if it is rare, disruptions may occur during the times when the sales representatives are busy, during the work hours or during the shift change. When you do not get a response, please leave your name, phone number and e-mail address in the same window so that we can address you, one of our representatives will contact you as soon as possible.